Philosophy
We advocate professionalism, constructive partnerships,
the reciprocity of benefits and a sense of social responsibility.
We believe that doing business goes far beyond the notion
of making money. More importantly, it means people working
in a strong partnership driven by excellence, promoting
social well being through cooperation. Each completed transaction
which brings us one step closer towards that goal, involves
not only the exchange of goods or services, but also the
exchange of ideas and values. Our philosophy leads us to
observe the following five principles:
a.Quality focus
Quality is what our existence is based upon. We value accurate
and articulate translations above everything else and that
is why we follow stringent procedures when choosing qualified
translators or when setting up special task forces. We are
convinced that such careful selection is of uttermost importance
since official translator and interpreter accreditation
is still non-existent in China.
b. Customer focus
Executive Translators is committed to total customer satisfaction
since it goes hand in hand with our quality focus approach.
We offer a wide range of free services, such as document
pick-up and delivery, consultation on translation and language
learning, unlimited access to Executive Translator’s
copyrighted glossaries and databases, and more. In addition,
we are flexible enough to accommodate a project's specific
requirements and final documents are delivered on time in
various formats such as diskettes, CD-ROMS, slides or otherwise,
according to the your needs. And don's feel surprised if
our services go well beyond your expectations. We just want
you to know that we are your reliable partner.
c. Translator focus
We strongly believe that a respected, duly trained and
appropriately remunerated translator will invariably produce
the best work for our clients. Thus, considering it in the
best interest of our clients, in that of the business community
and of the translation profession as a whole as well as
in our own, we offer advanced training opportunities and
a competitive remuneration package to our permanent staff
members and our hired contributors. We wish to lead the
translation industry by offering a 2 month-long advanced
translators training program and by awarding a "Best
Translator" recognition to the most appreciated translator
based on customer evaluation. In order to promote exchanges
and community awareness within the profession, we have sponsored
the creation of a translators club. We also vow to finance
promising young talents of translation to enable them to
make further translation studies and gain actual cross-cultural
communication experiences abroad.
d. Fair pricing
How one prices himself reflects how one assesses himself.
We created this company to redefine the standards of translation
and we consider ourselves as pioneers in this domain. We
follow strict hiring procedures, employ highly competent
staff and stress a focus on quality. Our service obviously
costs a little more, but considering the importance of corporate
communications and the quality of our service, we believe
it is worth it. We are firmly opposed to slashing our quotes
because we believe it inevitably affects the quality of
the translation and constitutes a most damaging malpractice
for the translation industry as whole. Our principle is:
The right price for the right service.
e. Integrity
We adhere to professional codes of practice regarding confidentiality,
ethics and professional integrity and we decline offering
translation or interpretation service in cases where the
client's commissioned documents or interpretation undertakings
are deemed to contain offensive or abusive information,
or are against the law or the social order of the People's
Republic of China, or detrimental to the interests of Chinese
or foreign individuals or legal persons. We reserve the
to right to take further actions against the party at default.
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